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1. Delivering an Outstanding Client Experience
- Communicate clearly with the client before, during, and after the project.
- Ensure high-quality deliverables that exceed client expectations.
- Provide updates and address concerns proactively.
- Be punctual, professional, and easy to work with.
2. Post-Project Follow-Up
- Send a personalized thank-you message within 24-48 hours of completing the project.
- Include a summary of the project and any final deliverables.
- Ask if they are satisfied or need any revisions.
3. Requesting a Review
- Once the client confirms they are happy with the work, ask them to leave a review.
- Provide direct links to your Google Business page and social media.
- Make the process simple by guiding them on where and how to leave a review.
- Offer review prompts such as:
- “What did you like most about working with us?”
- “How did our service help you achieve your goals?”
- “Would you recommend us to others?”
4. Maximizing Review Quantity & Quality
- Follow up once if the client hasn’t left a review after a few days.
- Offer an incentive such as a future discount (if allowed by review platform policies).
- Engage with clients on social media and encourage them to tag your business.
5. Handling Negative or Neutral Feedback
- If a client leaves negative feedback, respond professionally and offer to resolve the issue.
- Turn neutral feedback into a positive experience by addressing concerns and improving service.
- Always respond to reviews, both positive and negative, to show engagement.
6. Showcasing Client Reviews
- Feature the best reviews on your website and social media.
- Use client testimonials in marketing materials and promotional videos.
- Encourage word-of-mouth referrals by maintaining excellent relationships with clients.