Disclaimer – This template is a general guide provided by Drone Pros Organization. It is not legal advice. You are fully responsible for reviewing, editing, and using it appropriately. Drone Pros is not liable for how this content is used or modified. Always consult a legal professional.

Refund Policy

Last Updated: [Insert Date]

1. General Policy

[Insert Business Name] (“Company,” “we,” “our,” or “us”) strives to provide high-quality drone services to all clients. Due to the nature of our work, all sales and service payments are final. Refunds may only be considered under limited circumstances as outlined in this policy.

2. Non-Refundable Services

The following services are strictly non-refundable:

• Completed drone flights and services, including but not limited to aerial photography, videography, mapping, inspections, and surveillance.
• Deposits made to secure a booking or project date.
• Custom or specialized drone services requested by the Client.
• Digital goods, such as aerial footage, maps, or reports, once delivered.

3. Eligible Refund Situations

Refunds may be issued at the sole discretion of [Insert Business Name] under the following circumstances:

• The Company is unable to perform the agreed-upon service due to unforeseen circumstances (e.g., equipment failure, airspace restrictions) and an alternative solution cannot be arranged.
• A technical issue on our end prevents the delivery of the agreed-upon service.
• The Client cancels a service at least [Insert Number] days before the scheduled flight, and a refund minus processing fees is applicable.

4. Cancellations and Rescheduling

If the Client needs to cancel or reschedule a service, the following terms apply:

• Cancellations made [Insert Number] or more days in advance: Eligible for a refund minus any applicable administrative fees.
• Cancellations made less than [Insert Number] days in advance: No refund will be issued, but the Client may reschedule within [Insert Number] days without additional charges.
• Same-day cancellations or no-shows: No refund or credit will be provided.

5. Refund Processing

If a refund is approved, the following terms apply:

• Refunds will be processed using the same payment method used for the original transaction.
• Processing times may vary depending on the Client’s bank or payment provider but generally take [Insert Number] business days.
• Refunds may be subject to transaction fees or processing charges.

6. Chargebacks and Unauthorized Payment Disputes

If a Client initiates a chargeback or disputes a payment:

• All services related to the transaction will be suspended immediately.
• The Client will be responsible for any administrative fees or penalties incurred.
• [Insert Business Name] reserves the right to take legal action to recover funds and damages.

7. Contact Information

If you have questions regarding this Refund Policy, please contact us at:

• Business Name: [Insert Business Name]
• Address: [Insert Business Address]
• Email: [Insert Contact Email]
• Phone: [Insert Business Phone Number]